Wednesday, May 14, 2008

Laptop Repair Rates

I haven't been able to do any posting for the last week or so. I have a new computer and have spent quite a bit of time loading software and upgrading. One thing I notice is that it generally is a real pain to deal with this sort of thing. Finding the right files you want to transfer, making sure the software is compatible with the new OS, getting the back ups to work properly...all make for long hours with not much to show for it.
I got to thinking about laptops that seem to be showing up in our service department in greater and greater numbers. What is the realistic expectancy of failure for most people? Consumer Reports did a study from 2003 to 2007 and just published their results.
The best brand was Lenovo at 20% failure. The weakest was Apple at 23%. The difference was a statistical equal. All notebooks have about a 20% chance of developing a serious problems in the first year. Here is the chart of the major brands.




3 year warranties are worth the conisderation. NW Computer offers 3 year hardware warranties as standard on our Blue Mountain Notebooks.

Intel® Core 2 Duo 2.5 GHz T9300 processor, 6 MB L2, 800 MHz
Genuine Windows® XP-Professional
17" TFT WXGA Bright LCD Display
Intel 965PM Chipset
nVidia 256MB Graphics
4 GB DDR2-667 Memory (4GB Max)
200 GB SATA hard drive, 7200 rpm
DVD+/-RW Optical Drive Standard
Intel 802.11a/g/n Wireless LAN
10-Key Number Pad
Modem and Gigabit LAN, 3 USB
1 VGA, 1 S-Vid, Bluetooth
1 ExpressCard Slot, 1 Card Reader
LI Battery & AC Adapter Included
3 year warranty

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